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Collections Specialist

Capchase

Latambarcem, Goa, India

Posted on Tuesday, September 10, 2024

We are currently seeking an experienced and results-driven Collections Manager to join our team. This is a unique opportunity to be the founding team member of our Collections team and play a key role in establishing and leading our collections department, in a new lending vertical.

Responsibilities:

B2B Collections Management:

Oversee the management of delinquent customer accounts in the B2B sector across both Capchase Grow and Capchase Pay products

Partner with legal, operations and account management teams to implement collection strategies, payment plans and operating procedures to ensure efficient collections operations

Partner with operations and tech teams to build best in class platforms and solutions to execute on the collections strategies

Monitor emerging trends in collections treatment and technology across the industry

Negotiation and Resolution:

Engage in negotiations with delinquent customers to establish repayment plans and resolve outstanding issues.

Implement effective dispute resolution processes to address customer concerns and disputes.

Reporting and Documentation:

Maintain accurate and up-to-date records of all collection activities.

Generate regular reports for management, highlighting key metrics and performance indicators.

Provide feedback to risk teams to fine tune underwriting strategies to minimize downstream losses

Customer Account Analysis:

Conduct thorough analysis of customer accounts to identify payment trends and potential risks.

Collaborate with finance and credit teams to assess creditworthiness and establish appropriate credit limits.

Qualifications:

Bachelor's degree in Finance, Business, or a related field.

2-4 years of experience in B2B collections, with a proven track record of successfully reducing delinquencies and losses.

Strong understanding of credit risk assessment and collections best practices.

Excellent negotiation and communication skills.

Ability to lead and motivate a team in a fast-paced environment.

Proficient in the use of collections software and Microsoft Office Suite.

Apply now

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