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Business Operations Analyst

Denver, CO; Las Vegas, NV; Orlando, FL; Remote

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About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

About the Role:

As an Automation Operations Analyst on the Benefits Business Operations team, you will play a key role in ensuring the seamless functioning of our automated technologies. Your responsibilities will include gaining an in-depth understanding of automation systems, monitoring their performance, and effectively communicating their capabilities, successes, and challenges to stakeholders across all levels of Gusto.

About the Team:

The Automation Operations Team’s purpose is to orchestrate innovation through the seamless integration of cutting-edge automation and carrier technologies. The Automation Operations team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees.

Here’s what you’ll do day-to-day:

Monitor and support our existing automation integration points between internal systems and external benefit carriers, ensuring accurate data and timely updates
Maintain our carrier form templates
Collaborate with cross functional teams to gather requirements and understand business needs related to benefits administration and carrier integration processing
Assist in the design, development, and implementation of new automated workflows and systems to streamline benefits processes and enhance customer experience designs
Conduct regular data audits to ensure accuracy within existing automated processes
Provide technical support and guidance to internal stakeholders regarding existing automated processes
Document standard operating processes for benefits and carrier integration processes and continuously improve them as needed
Accountable for achieving KPIs (Key Performance Indicators) related to automated process efficiency

Here’s what we're looking for:

Strong written and verbal technical communication: able to explain complex concepts in an easy-to-understand manner
Obsessively organized and detail-oriented
Problem solver: find solving problems energizing
Growth mindset - thrives in an ambiguous, fast-paced environment
Approach problems with a passion for improving the customer experience and reducing operational inefficiencies
Strong interest in automation, technology, data analysis, and process improvement

Our cash compensation amount for this role is $70,000 to $84,000/yr in Denver & most major metro locations, and $85,000 to $105,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

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Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it helps us to build better products, better serve our customers, and makes our company stronger.

In addition to the information required to consider your application, below is a set of demographic questions that help us identify areas for improvement in our process and further support the development and execution of our diversity efforts and programs as well as to create a more inclusive environment for all employees.

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