Location: Suntree Medical Associates

Position: Front Office Coordinator

The Front Office Coordinator oversees the administrative duties of the clinic. He/She is responsible for moving the patients through the intake and checkout process. The Front Office Coordinator must ensure that all procedures, from pulling the correct patient files to charting insurance information, are closely followed so that the medical team can concentrate on the well-being of the patients. The Front Office Coordinator must interact smoothly with the back-office personnel as well.

Specific Job Duties

Greet patients and visitors in a courteous and friendly manner
Handle incoming calls
Arrange appointments and referrals
Prepare new records and maintains records accurately and safely
Type correspondence, reports, memos, and forms as requested by physician and practice manager
Some transcription or entering of medical notes/information
Ensure the safe and honest handling of all money received at clinic
Prepare billing packets of each day for billing company
Perform insurance verification
Take clear and concise phone messages
Schedule and confirm appointments daily
Collect copays, deductibles, and inquire about previous balances that the patient may have
Prepare chart for the next day
Create new patient packets and charts and/or entry into Electronic Health Records
Maintain inventory and submit officer supply order to appropriate administrative personnel
Keep front area neat and tidy at all times
Copy medical information as requested following proper procedures
Distribute mail and handle routine correspondence
Distribute incoming reports and correspondence to physician or place in files or patients’ charts
Cross train to perform back-office duties when needed

Skills/Qualifications:

Supply Management, Verbal Communication, Infection Control, Creating a Safe and Effective Environment, Organization, Scheduling, Professionalism, Customer Focus, Confidentiality, Bedside Manner, Medical Teamwork
H.S. Graduate (Bachelor preferred)
Previous medial office experience preferred with some managerial background
Ability to comprehend established office routines and policies
Ability to keep financial records and perform mathematical computations
Knowledge of medical terminology
Understand HIPAA and OSHA regulations and privacy practices
Good organizational skills and multi-tasked abilities
Computer skills
Must be able to learn quickly from oral or written instructions
Must be dependable

Personal Qualifications:

Able to work under pressure
Ability to communicate well with people in person and on the phone
Can be trusted with confidential information
Can be trusted with handling money
Must have a neat and friendly appearance

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Suntree Medical Associates

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Front Office Coordinator