Professional Services Consultant

USA

Customer Success – Professional Services /

Remote /

Remote

Tackle is the leading solution built to help software companies generate revenue through a data-driven Cloud go-to-market (Cloud GTM). Our Platform and our team come together to help our customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft.

Tackle works with more than 500 software companies including Auth0, CrowdStrike, HashiCorp, Lacework, New Relic, Snyk, VMware, and many more at every stage—from companies scaling their go-to-market to the largest software companies in the world. We are venture backed by three of the world's top SaaS investors—a16z, Bessemer Venture Partners, and Coatue—to execute on our mission to positively transform the way that software is sold.

What You'll Do:

- Lead the implementation of Tackle Software for clients, ensuring smooth and efficient deployment.
- Conduct comprehensive needs assessments and gather client requirements to tailor solutions for customer GTM Strategy.
- Provide expert consultation and support during all phases of the software implementation lifecycle.
- Develop and deliver customized training sessions and documentation for end-users.
- Troubleshoot and resolve technical issues related to Tackle Software and Cloud Providers.
- Collaborate with the sales and product teams to refine service offerings and ensure client satisfaction.
- Maintain up-to-date knowledge of Tackle Software features, updates, and industry best practices around GTM with AWS, GCP, MSFT.
- Track project milestones and deliverables, ensuring timely completion within scope and budget.
- Foster strong client relationships through regular communication and proactive support.
- Generate and present detailed reports on project progress and outcomes to stakeholders.

You Should Have:

- Proven experience in software implementation, preferably with Tackle Software or similar platforms.
- Strong understanding of Cloud Hyper Scalers (AWS, GCP, MSFT)
- Strong technical aptitude with the ability to quickly learn new software and technologies.
- Excellent problem-solving skills and attention to detail.
- Outstanding communication and interpersonal skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Experience with project management tools and methodologies.
- Willingness to travel to client sites as needed.

$80,000 - $110,000 a year

The salary information shown is a general guideline only. Any offer extended to a candidate will be based upon multiple factors including local currency, knowledge, skillset, experience and internal equity.

Full-time employees currently enjoy these amazing perks and benefits:

· Work remotely from anywhere within the US & Canada

· Competitive salary

· Equity package

· Health, dental and vision coverage

· Company off-site summits

· Monthly wellness reimbursement

· Internet and phone reimbursement

· $1000 home ergo/office set up

· Generous vacation plan & flexible work hours

· 401k + matching

· Technology tools to do your best work

· Company surprises and swag

· Awesome co-workers

TACKLE VALUES:

Start with the customer - We succeed when our customers succeed. That's why every role at Tackle leads to the customer. We exist to support, guide, and empower our customers.

Explore and experiment - We are curious and creative at work, always looking for innovative ways to improve. We continuously iterate and push the boundaries of what's possible. Tackle is a safe place to try new things.

Learn and grow as a team - We seek and share knowledge across Tackle. We actively connect and collaborate with others. We welcome different perspectives and invite healthy debate.

Celebrate wellness - We value work-life harmony and personal well being. We share and appreciate stories of wellness every day. We are remote by design, so all Tacklers have the freedom to be their best selves.

Tackle together - We work openly and transparently at Tackle. We are caring, empathetic, and kind. Every Tackler plays a part in our welcoming, inclusive culture.

The Hiring Process:

We have a transparent and streamlined hiring process that can typically be completed in one to two weeks:

• Phone screen

• 3 additional video chat interviews (on occasion there may be opportunities for in-person interviews)

• Some positions may require a take home test or additional steps throughout the process (this will be communicated to the candidate)

We are a welcoming, diverse team with a wide range of backgrounds and experiences. We were born and built remote and welcome others who believe remote companies are the way companies will be built into the future. At this time, we can only accept applicants who reside within the United States and Canada.

Tackle.io is proud to be an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Tackle makes hiring decisions solely based on qualifications, merit and business needs at the time. We hope to empower and support every individual and celebrate the diverse cultures, perspectives and experiences in our teams. Our Equal Opportunity policy applies to all employment practices within Tackle.

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