Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

The Toast Enterprise Risk and Compliance Management Program provides a coordinated, company-wide approach to identify, measure, monitor, mitigate and treat risks, while enabling the business to innovate and deliver quality products and solutions to serve our customers.

Toast, Inc. seeks a Manager to support the enhancement of an enterprise Regulatory/Compliance Inquiry and Exam management process to analyze, collect materials, and respond to inquiries and exams received by international, US federal and state regulators, external auditors, and third-party partners. The Manager will also serve as the primary point of contact for regulators and partners in exams and inquiries, with oversight provided by Risk & Compliance leadership.

About this roll* (Responsibilities)

Support the maturity of the regulatory/compliance inquiries and exams process.
Build and cultivate positive relationships with regulators, third-party partners, and external auditors, and internal stakeholders.
Oversee and facilitate external reviews, audits, and supervisory exams by credibly challenging internal stakeholders on responses to requests and tracking/submitting requests timely.
Provide consultative guidance on management responses to regulatory issues or findings.
Monitor and report status of current/upcoming external reviews, audits, and supervisory exams to internal stakeholders.
Support compliance personnel in remediating issues from external reviews, audits, and supervisory exams.
Perform regulatory exam readiness assessments to proactively identify and escalate potential regulatory/compliance issues.
Establish and maintain an inventory of standardized responses for common requests.
Implement technology and tools to improve efficiency of the regulatory/compliance inquiries and exam management process.

Do you have the right ingredients*? (Requirements)

Bachelor’s Degree required.
At least seven (5) years of experience in a risk, compliance, or audit role at a technology (FinTech preferred) company.
Strong familiarity with laws and regulations related to money transmission, payments, payroll, credit, consumer, etc.
Ability to read and interpret complex regulatory language, synthesize, and articulate in an easily digestible manner.
Strong critical and analytical thinking, decision making, and innovative problem-solving skills
Experience handling sophisticated regulatory inquiries and collaborating with senior leaders, business partners, compliance, and subject matter experts.
Excellent verbal and written communication skills, including proven track record of effective communication with regulatory agencies.
Leader with ability to drive action and build consensus among cross-functional stakeholders.
Ability to adapt in challenging and changing situations, comfortable dealing with ambiguity and uncertainty.
Detail oriented with the ability to meet firm deadlines.
JD preferred.

*Bread puns are encouraged but not required

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$113,000—$181,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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Toast, Inc.

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Manager, Regulatory/Compliance Inquiries & Exams