Location: Unifour Family Practice.com

Position: Switchboard Operator

About Us:

Join our dynamic medical practice team dedicated to providing excellent patient care! We are a busy and growing practice with a focus on creating a supportive and efficient environment for both our patients and staff. We are currently looking for a Switchboard Operator to join our team.

Position Overview:

The Switchboard Operator will be the first point of contact for patients, responsible for handling phone calls and processing incoming faxes. This individual will play a key role in ensuring smooth communication within the practice. Additionally, the Switchboard Operator will be cross-trained to assist with patient check-in and check-out processes.

Key Responsibilities:

Answer and direct incoming phone calls in a professional and courteous manner.
Process and distribute incoming faxes accurately and efficiently.
Assist with scheduling patient appointments.
Provide information to callers and route messages to appropriate staff members.
Cross-train to assist with patient check-in and check-out, ensuring smooth and friendly patient flow.
Maintain confidentiality and handle sensitive information following HIPAA guidelines.
Perform other administrative duties as needed to support the practice.

Qualifications:

High school diploma or equivalent.
Excellent communication and customer service skills.
Ability to handle a multi-line phone system.
Strong organizational skills and attention to detail.
Ability to multitask and work efficiently in a fast-paced environment.
Prior experience in a medical office is a plus, but not required.
Familiarity with basic office equipment (fax machines, scanners, etc.).
Willingness to learn and take on additional responsibilities.

What We Offer:

Comprehensive benefits package, including health insurance.
Paid time off.
A supportive team-oriented environment.

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Unifour Family Practice

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Switchboard Operator