Qualifications
Education and Experience:
- High School Diploma or equivalent required.
- Bachelor’s Degree or equivalent work experience preferred
- Two (2) years Customer Service experience preferably in healthcare management and/or a call center setting
Skills:
- Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations
- Bilingual in Cantonese, Mandarin, Vietnamese, Korean, Spanish, Thai, Khmer, Japanese may be required.
- Exceptional customer service skills, including verbal and written communication
- Strong active listening skills
- Ability to collaborate and be a team player
- Must be a quick learner
- Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
- Ability to listen, talk, and type at the same time.
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Type 40 wpm. 60 wpm preferred
Other:
- Must be willing and able to work some weekends from October-March
Physical & Working Environment.
Physical requirements needed to perform the essential functions of the job, with or without reasonable accommodation:
- Must be able to travel when needed or required
- Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (note-taking)
- Ability to sit for long periods; stand, sit, reach, bend, lift up to fifteen (15) lbs.
Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly.
Work is performed in an office environment and/or remotely. The job involves frequent contact with staff and public. May occasionally be required to work irregular hours based on the needs of the business.
Clever Care Health Plan is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
Salary ranges posted on the job posting are based on California wages. Salary may be higher or lower depending on the candidate’s state residency.