Job Description

The role

Checkout.com is actively looking for an enthusiastic and inventive Manager, Account Management to nurture and maintain long-term relationships with our Tier-1 merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant's pre, during and post integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

Whilst maintaining your own portfolio, you will act as one of the CSM leads in the region. You you will look after and manage a team of five, supporting them with their growth, development and day to day challenges.

The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.

How you’ll make an impact

Grow a portfolio of existing enterprise merchants by identifying expansion opportunities, cross/upselling Checkout’s value add services.
Crafting merchant specific account development plans
Building high touch, consultative and positive relationships with our merchants through regular and open communications
Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
Price negotiation by working closely with Pricing Team to determine the best outcome for Checkout and merchant
Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience
Drive a culture of cross-team learning and to improve communication and knowledge sharing and act as a point of escalation for your team to remove roadblocks and reduce complexity

Qualifications

What we’re looking for

3+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry
A strategic problem solver with excellent project management skills
Good knowledge of today’s major e commerce and payments technologies, players and major future trends
Customer driven and able to establish robust relationship with assigned customer base
Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
Fluency in English and Mandarin

Additional Information

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

Our Culture video https://youtu.be/BEwnpHuadSw
Our careers page https://www.checkout.com/careers
Our LinkedIn Life pages bit.ly/3OaoN1U
Our Instagramhttps://www.instagram.com/checkout_com/

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Checkout.com jobs

Manager, Account Management