Location: Harrisonburg Healthy Community Health Centers

Position: Pharmacy Manager

Position Start Date: October 14, 2024

About HCHC

HCHC is a non-profit 501(c)3 federally qualified health center, a true universal access medical facility. HCHC brings together an exceptional team of health care providers, a responsive and helpful administrative staff and a supportive Board of Directors to fulfill our mission of providing comprehensive primary care health services to anyone in the community regardless of their financial situation.

Position Summary

As the pharmacy manager at HCHC, you are a member of the healthcare team and are integral in providing high quality, accessible and affordable healthcare to the patients of HCHC and our community. The pharmacy manager is responsible for providing day to day leadership and direction to support the pharmacy team’s ability to best serve the patients and HCHC’s mission to provide affordable access to quality healthcare. The pharmacy manager will serve as the operations manager, Pharmacist-in-charge of record, and as a member of the pharmacist team.

Responsibilities

Promote timely, quality care & exceptional customer service
Collaborate with pharmacy team to develop and maintain efficient workflows
Identify training gaps and implement mitigation strategies to improve pharmacy operations
Supervise pharmacy personnel
Prepare schedules, coordinate staff assignments, and approve PTO requests in accordance with forecasted business demand.
Monitor the progress of assignments and performance of all assigned personnel, coaching and disciplining staff as necessary
Perform audits to ensure medications are billed and paid for accurately.
Collaborate with internal and external stakeholders to improve health outcomes, safety, and service levels
Address pharmacy related incident reports, complete analysis, provide staff training & re-education, and collaborate with leadership team to implement operational changes promoting safety
Implement & operationalize new programs
Identify and address patient and provider concerns in a proactive and timely manner, and complete appropriate follow-up as necessary
Educate pharmacy staff, HCHC staff, and patients regarding the programs & services offered at HCHC
Promote awareness and growth of on-site pharmacy services
Develop and retain a high functioning team of pharmacy professionals
Conduct recruitment, interviewing, and hiring of pharmacy staff
Perform staff orientation, training, and competency assessment
Complete performance evaluations of direct reports
Coordinate and lead team and staff meetings
Identify and deal with personnel issues in a proactive and timely manner, with appropriate follow-up as necessary
Provide frequent and transparent communication to employees through verbal and written communications
Operate in compliance with all governing bodies and insurance contracts (FQHC, State Board of Pharmacy, OPA 340B, DEA, OSHA, FDA, etc.)
Ensure that the pharmacy follows the policies and procedures of HCHC and all government regulations
Ensure all employees of the Pharmacy Department maintain up-to-date licensure and education as required by State and Federal Law and report any deficiencies to the Pharmacy Director
Ensure pharmacy is compliant with guidelines and best practices for Federally Qualified Health Care centers & 340B program, as established by HCHC leadership
Ensure compliance with insurance programs and services
Serve as program coordinator for 340B services, achieving certification within 6 months of start date
Ensure completion of monthly audits to validate compliance with 340B program requirements

Required Skills and Abilities

Job Knowledge - Competent in required job skills and knowledge; pursues training and development opportunities; adapts to new technologies; keeps technical skills up to date.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; changes approach or method to best fit the situation.
Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; establishes and maintains effective relations; works cooperatively in group situations; works actively to resolve conflicts.
Leadership –Provides vision, inspires, and motivates others to perform well; effectively influences actions. Defines responsibilities and expectations; sets goals and objectives; ensures progress toward goals; fosters team cooperation; supports group problem solving; includes staff in planning and process improvement; monitors transition and evaluates results.
Excellent written and communication skills.
Proficient user of Microsoft Word and Excel
Ability to prioritize tasks effectively and adjust work efforts accordingly
Comfortable and effective in a fast-paced, accountability-focused and mission-driven organization
Commitment to the mission of Healthy Community Health Centers
Adaptable to meet patient/community needs
Provide culturally and linguistically appropriate care

Education and/or Experience

Bachelor of Pharmacy or Doctor of Pharmacy degree from an accredited college of pharmacy.
Experience as a staff pharmacist, minimum of 1 year required.
Valid pharmacist license in Virginia
Operations management experience, 1 or more years preferred

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Pharmacy Manager