Renewals Manager
About the Opportunity:
We are looking for a talented Renewals Manager with experience in Enterprise SaaS who will engage with our customers throughout the year to transact and maintain on-time renewals, cross-sell/upsell within customer base, and focus on customer retention. The Renewals Manager will be expected to drive continuous improvement of the playbooks and processes while collaborating with multiple teams in the organization. You’ll join a fast-paced, high-growth organization where you’ll have a direct impact on the future of the business, working on key initiatives that drive long-term customer success and retention. You'll work cross-functionally to create alignment and deliver results alongside builders who have helped to shape the success of companies such as Google, Okta, AWS, Snowflake, and more.
You Will:
- Partner closely with Sales team to drive and own the renewal processes in collaboration from reach out and negotiation to confirmation.
- Develop and optimize our renewals program, from playbooks to processes.
- Engage key stakeholders in identifying contract requirements and resolving potential roadblocks to ensure an on-time close.
- Manage escalations relating to contract questions, negotiations, and requests
- Negotiate renewal terms to align with the customer and the company goals
- Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
- Identify, escalate and forecast at-risk opportunities to minimize customer churn.
You have:
- 3+ years in Renewals Management / Customer Success / Account Management with Enterprise SaaS experience.
- Demonstrated track record of continuous, substantial, and demonstrable success in SaaS sales
- Experience engaging with cross-functional teams in navigating the quote-to-close process.
- Excelled at developing relationships with and becoming a trusted resource for customers.
- Experience managing pipelines with both fast moving transactional deals as well as longer term larger strategic deals.
- Proficiency with Salesforce or other CRM systems to manage and report on renewals performance effectively.
- Ability to analyze data and customer insights to make informed decisions about renewal trends strategies.
- Proven ability to manage complex renewals involving multiple stakeholders, including C-level executives.
- Effective communicator, strong interpersonal and collaboration skills
- Motivated, driven and results-oriented
- Strong negotiation, presentation and closing skills
- Self-motivated, proactive, energetic team player
Our Culture
We’re driven to build a strong company culture and are looking for individuals with solid alignment with the following:
- Ownership Mindset
- Act with Integrity
- Guardians of our Customers
- Opinionated Humility
- Build Trust, Earn Trust
At Veza, your base pay is one part of your total compensation package. For this position, the reasonably expected pay range can be discussed with your recruiter for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package.
Veza is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants according to applicable federal, state, and local laws. If a candidate with a disability requires an accommodation during the recruitment process, please email recruiting@veza.com
About Veza
Veza is the identity security company. Identity and security teams use Veza to secure identity access across SaaS apps, on-prem apps, data systems, and cloud infrastructure. Veza solves the blind spots of traditional identity tools with its unique ability to ingest and organize permissions metadata in the Veza Authorization Graph. Global enterprises like Blackstone, Wynn Resorts, and Expedia trust Veza to visualize access permissions, monitor permissions activity, automate access reviews, and remediate privilege violations. Founded in 2020, Veza is headquartered in Redwood City, California, and is funded by Accel, Bain Capital, Ballistic Ventures, GV, Norwest Venture Partners, and True Ventures. Visit us at veza.com and follow us on LinkedIn, Twitter, and YouTube.
